Cancellation reimbursement options

As a result of significant water damage to our event facilities and the extent of the repairs required to enable us to host tours and tastings to the standard we, and our customers, would expect we have had to take the unfortunate decision to cancel our on-site tours and tastings for the 2023 season. As a customer with an existing booking, we apologise for cancelling your booking.

We would like to offer you the option of either a refund or a digital voucher / coupon to spend in our online shop to the value of £60pp as compensation.


Option 1: Digital Voucher/CouponValid until 31/08/2023

If you would like to chose the ‘digital voucher’, please visit our online shop and make sure to add your unique code into the ‘Apply coupon’ box.

Your unique coupon code is:

  • For those who paid by CASH/CARD/PAYPAL your code is your first initial, then surname, followed by CHV23 – for example, John Smith would be JSMITHCHV23
  • For those who paid with a Chilford Hall Voucher your code is V320CHV followed by your first initial and surname – for example John Smith would be V320CHVJSMITH

If you have correctly entered your coupon, a message will tell you this is correct and the total cost should update in your basket. Coupon codes can only be used once.

You can use your coupon to purchase wine or a ‘Voucher – Gift Card’ to be redeemed at a later date.

Option 2: Refund Claims must be submitted prior to 31/05/2023

If you would like a refund please fill in the below form.