Online wine orders - Your cancellation rights
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods provided that none of the goods have been opened or damaged by you.
If you wish to cancel your order, please email firstname.lastname@example.org or call us on 01223 895 600.
Please note that if you choose to cancel your order and the products have already been dispatched to you, we will not be able to cancel your order until the products have been returned to us and we have had an opportunity to inspect the returned products. Please note that the return of the products will be at your cost.
Once your order has been cancelled we will confirm this in writing to you and will provide you with a refund of the price paid for the products.
If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.